Refund & Cancellation Policy

An order placed on Bawarchie progresses through these statuses:

• Pending — payment captured, kitchen not yet started.
• Preparing — the Restaurant has accepted the order and the kitchen is preparing the food.
• Served — the order has been served at the table.
• Cancelled — the order was cancelled by the Diner, the Restaurant, or our support team.
• Refunded — the order was refunded after capture.

A Diner can request a free cancellation while the order status is still Pending. Once the Restaurant marks the order as Preparing, the food is on the stove and a cancellation is at the Restaurant's discretion (since ingredients and labour have already been committed).

To cancel a Pending order, contact the Restaurant directly at the table or email adityaproworks@gmail.com with your Razorpay payment ID. A full refund is initiated within 24 hours of cancellation.

A Restaurant may cancel an order in good faith if:

• An item has just gone out of stock and a substitute cannot be offered.
• The kitchen is unable to prepare the order within a reasonable time.
• The Diner has indicated dietary requirements that the Restaurant cannot meet safely.

When a Restaurant cancels, a full refund is automatically triggered to the Diner's original payment instrument via Razorpay's refund API.

Once a refund is initiated, the funds are credited back to the original payment instrument:

• UPI — typically within 1–3 business days.
• Credit / debit card — typically 5–7 business days, depending on the issuing bank.
• Net banking / wallet — typically 3–5 business days.

The exact timing is controlled by the Diner's bank or payment instrument and is not within Bawarchie's or Razorpay's control once the refund has been initiated.

If a Restaurant is able to deliver part of the order but not the whole order (for example, a single item is out of stock after preparation has begun), the Restaurant can initiate a partial refund for the unfulfilled items via the management dashboard. The same refund timelines as above apply.

Bawarchie facilitates the payment but does not prepare the food. Complaints about taste, temperature, ingredients, freshness, or presentation must be raised with the Restaurant directly while you are still at the table. If you would like Bawarchie to assist with a Restaurant that is unresponsive to a reasonable complaint, please email adityaproworks@gmail.com within 24 hours of the order with your Razorpay payment ID and a short description.

When an order is fully refunded, Bawarchie refunds its 2% platform fee along with the Restaurant's share of the order. Diners receive the full order amount they paid; no platform fee is retained on a refunded order.

Diners are encouraged to contact us or the Restaurant before raising a chargeback with their bank. If we have not been given a reasonable chance to resolve a dispute, the Restaurant may dispute the chargeback through Razorpay's chargeback flow. Bawarchie cooperates fully with both parties in genuine cases.

Email: adityaproworks@gmail.com
Phone: +91 83183 65594 (Monday – Saturday, 10:00 – 19:00 IST).

Please include your Razorpay payment ID, the order date and time, and the restaurant name when contacting us about a specific order.